Payment Policy

We are committed to providing you with a secure, transparent, and convenient payment experience. This Payment Policy outlines the payment methods we accept, our transaction processes, and the measures we take to protect your financial information. Shopping at www.lupitasgiftandpartysupplies.com indicates your agreement to the following terms.

1. Currency & Pricing
All transactions at our store are conducted in United States Dollars (USD). The total amount displayed on the checkout page includes:

The price of the items you have selected.
Applicable sales tax calculated and displayed based on your shipping address.
Shipping fees displayed according to your chosen delivery method. We promise not to charge any hidden fees. The amount shown at checkout is your final payment amount.
2. Accepted Payment Methods
We partner with industry-leading payment service providers to offer a secure and flexible checkout experience. We currently accept the following payment methods:

Credit and Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: Shop Pay, Apple Pay, Google Pay, PayPal
3. Transaction Security
Your financial security is our top priority. We take the following measures to ensure your payment information is secure:

SSL Encryption: Our website uses SSL technology to encrypt all data transmitted during the checkout process.
PCI-DSS Compliance: We do not store or have direct access to your full credit card information. All sensitive payment data is handled by PCI-DSS compliant payment service providers.
4. Order Authorization
By completing a purchase on our website, you confirm that you are the authorized user of the payment method provided and that the information submitted is accurate and complete. If any order is flagged for security reasons, our team may contact you for verification before processing the order.

5. Payment Issues
If your payment is declined or you experience issues during checkout, please try the following:

Double-check that your billing address, card number, expiration date, and CVV code are entered correctly.
Ensure your card has sufficient funds or available credit.
Contact your bank or card issuer to confirm whether the transaction was blocked for security reasons.
Try a different payment method (another card, PayPal, Apple Pay, Google Pay, etc.).
If the checkout page is not loading properly, disable your VPN or try using a different browser or device.
Pending / Temporary Authorization Holds
In some cases, your bank or payment provider may place a temporary authorization hold (shown as "pending") even if the payment does not complete successfully. These holds are controlled by your bank and typically disappear automatically within 3–10 business days (depending on the issuer). If you believe a hold is taking too long to release, please contact your bank for assistance.

Duplicate Charges
If you believe you have been charged more than once, please contact us immediately at info@lupitasgiftandpartysupplies.com with your order number (if available) and a screenshot of the transaction(s). We will review the payment records and assist you as quickly as possible.

6. Order Modifications & Cancellations
Modifications
You may request to modify your order (including payment method, shipping address, or items) within 2 hours of placing your order.
To request a modification, please contact us immediately via email, including your order number.
After 2 hours, your order may have entered our fulfillment process, and modifications may not be possible.

Cancellations
You may cancel your order within 2 hours of placement, provided it has not yet shipped.
To cancel, please contact us immediately, including your order number.
If your order has already shipped, you will need to follow our Refunds & Returns Policy to return the items for a refund.

Order Cancellation by the Store
We reserve the right to cancel orders under the following circumstances:

Payment cannot be verified or authorization fails.
Billing or shipping information appears invalid or suspicious.
Items are out of stock or discontinued.
Pricing errors are identified.
Unusual order patterns or suspected fraud are detected. If we cancel your order after payment has been processed, you will receive a full refund to your original payment method within 10 business days.
7. Contact Information
If you have any questions regarding payment or need assistance with a transaction, please contact us:

Store Name: Lupitas Gift And Party Supplies
Email: info@lupitasgiftandpartysupplies.com
Phone: +13238610223
Address: 4126 S Hoover St, Los Angeles, CA 90037
Business Hours: Monday – Saturday: 8 AM–8 PM, Sunday: 9 AM–3:01 PM